Privacy Policy

Kilter Creative Inc. (“Kilter,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or engage with our services.

This Privacy Policy applies to information collected through our website and related communications (the “Site”), and in the course of providing creative services to our business clients

1. Information We Collect

A. Information You Provide to Us

We may collect personal information you provide directly, such as:

• Name
• Email address
• Phone number
• Company name
• Job title
• Billing or business contact information
• Any information you include in messages or files you send us

B. Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address
• Device type and browser information
• Approximate location (city/state)
• Pages viewed and time spent on the Site
• Referring URLs
• General analytics and usage data

C. Client Content and Project Materials

When we provide services to clients, we may receive or process information and materials provided by the client (e.g., brand assets, messaging, video files, feedback, and internal documentation). Depending on what is shared, this content may contain personal information.

2. How We Use Information

We use personal information to:

• Provide, operate, and improve our Site
• Respond to inquiries and communicate with you
• Deliver services, manage projects, and fulfill Statements of Work (“SOWs”)
• Send administrative communications (invoices, updates, scheduling)
• Maintain business records and internal documentation
• Protect our rights, prevent fraud, and maintain security
• Comply with applicable legal obligations

3. How We Share Information

We do not sell personal information.

We may share personal information with:

• Service providers that help us operate our business (e.g., cloud storage, email services, invoicing, analytics, communication tools)
• Subcontractors or freelancers engaged to support delivery of services, under confidentiality obligations
• Legal or regulatory authorities if required by law or necessary to protect our rights
• Business transfers in connection with a merger, acquisition, restructuring, or sale of assets

We only share information as reasonably necessary for business operations and service delivery.

4. Cookies and Analytics

We may use cookies and similar technologies to help operate our Site and understand how visitors interact with it. These technologies may support:

• Site functionality and performance
• Analytics and traffic measurement
• Security and fraud prevention

You can control cookies through your browser settings. Disabling cookies may impact certain functionality of the Site.

5. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide services and complete projects
• Maintain records for legal, accounting, and operational purposes
• Resolve disputes and enforce agreements
  

When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Client Data and Third-Party Instructions

When providing services to business clients, we may process information on a client’s behalf and according to the client’s instructions, as governed by applicable agreements (such as an MSA and SOW). In those cases, the client controls what information is provided to us and how it is used.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion.

To submit a request, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Continued use of the Site after updates means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Kilter Creative Inc.

4935 Main St., Ste 7-154

Spring Hill, TN 37174

Email: hello@kiltercreative.co

Phone: 615-939-1003

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